{"id":1463,"date":"2026-01-27T15:00:31","date_gmt":"2026-01-27T08:00:31","guid":{"rendered":"https:\/\/mrmc-qs.com.vn\/cam-ket"},"modified":"2026-03-24T09:35:06","modified_gmt":"2026-03-24T02:35:06","slug":"commitment","status":"publish","type":"page","link":"https:\/\/mrmc-qs.com.vn\/en\/commitment","title":{"rendered":"Commitment"},"content":{"rendered":"\n\t<section class=\"section dark\" id=\"section_888579420\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"2000\" height=\"1333\" src=\"https:\/\/mrmc-qs.com.vn\/wp-content\/uploads\/2026\/02\/park-lujiazui-financial-centre.jpg\" class=\"bg attachment-original size-original\" alt=\"\" \/>\t\t\t\t\t\t<div class=\"section-bg-overlay absolute fill\"><\/div>\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n<div class=\"row align-center\"  id=\"row-1703276641\">\n\n\t<div id=\"col-983820998\" class=\"col medium-7 small-12 large-7\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\t<div id=\"text-2769389270\" class=\"text\">\n\t\t\n<h1>COMMITMENT<\/h1>\n\t\t\n<style>\n#text-2769389270 {\n  font-size: 1.5rem;\n  text-align: center;\n}\n@media (min-width:550px) {\n  #text-2769389270 {\n    font-size: 2rem;\n  }\n}\n<\/style>\n\t<\/div>\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n\t\t<\/div>\n\n\t\t\n<style>\n#section_888579420 {\n  padding-top: 30px;\n  padding-bottom: 30px;\n  min-height: 500px;\n}\n#section_888579420 .section-bg-overlay {\n  background-color: rgba(0, 0, 0, 0.3);\n}\n#section_888579420 .section-bg img {\n  object-position: 53% 76%;\n}\n<\/style>\n\t<\/section>\n\t\n\n\t<section class=\"section\" id=\"section_2069565997\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n<div class=\"row\"  id=\"row-958230031\">\n\n\t<div id=\"col-1174699347\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<p style=\"text-align: center;\"><span style=\"font-size: 180%;\"><strong>COMMITMENT<\/strong><\/span><\/p>\n<h3 style=\"text-align: justify;\">Corporate Social Responsibility<\/h3>\n<p style=\"text-align: justify;\">At <strong>MRMC Quantity Surveyors<\/strong>, we recognise that our responsibilities extend beyond project delivery and commercial outcomes. We are committed to making a positive and lasting contribution to the profession, the industry, and the communities in which we work.<\/p>\n<h3>Developing Local Talent<\/h3>\n<p style=\"text-align: justify;\">A core element of <strong>MRMC QS<\/strong>\u2019s CSR commitment is the development of local professionals. We actively invest in training, mentoring, and knowledge transfer to strengthen technical capability, commercial awareness, and professional ethics within our team. By exposing local staff to international best practices and structured cost management methodologies, we aim to support long-term career development and raise the standard of Quantity Surveying practice in Vietnam.<\/p>\n<h3>Raising Professional Standards<\/h3>\n<p style=\"text-align: justify;\"><strong>MRMC QS<\/strong> is committed to promoting transparency, integrity, and ethical conduct in line with internationally recognised standards, including RICS principles. Through our work, we seek to demonstrate the value of independent cost advice, sound governance, and responsible commercial decision-making across the construction industry.<\/p>\n<h3>Responsible Business Practices<\/h3>\n<p style=\"text-align: justify;\">We operate with a strong focus on accountability, fairness, and respect in all client and stakeholder relationships. Our advice considers long-term economic, environmental, and social impacts, supporting sustainable development and responsible project outcomes.<\/p>\n<h3>Community and Industry Contribution<\/h3>\n<p style=\"text-align: justify;\">Where possible, <strong>MRMC QS<\/strong> supports industry engagement, professional development initiatives, and local participation in the construction sector. We believe that sharing knowledge and leading by example contributes to a stronger, more resilient industry overall.<\/p>\n<h3>Corporate Responsibility &amp; ESG<\/h3>\n<p style=\"text-align: justify;\"><strong>MRMC QS<\/strong> is committed to responsible business practices aligned with ESG principles. Our focus includes developing local professional capability, promoting ethical and transparent cost management, supporting sustainable project outcomes, and maintaining strong governance aligned with international professional standards. Through these commitments, <strong>MRMC QS<\/strong> aims to grow responsibly while contributing positively to the advancement of the Quantity Surveying profession and the broader construction industry in Vietnam.<\/p>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n\t\t<\/div>\n\n\t\t\n<style>\n#section_2069565997 {\n  padding-top: 50px;\n  padding-bottom: 50px;\n}\n<\/style>\n\t<\/section>\n\t\n\n\t<section class=\"section\" id=\"section_1159154951\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n<div class=\"row\"  id=\"row-779654032\">\n\n\t<div id=\"col-453784649\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<h2 style=\"text-align: center;\">COMPLAINTS<\/h2>\n<h3 style=\"text-align: justify;\">Purpose<\/h3>\n<p style=\"text-align: justify;\"><strong>MRMC Quantity Surveyors<\/strong> (\u201c<strong>MRMC QS<\/strong>\u201d) is committed to providing a high standard of professional service. This Complaints Handling Procedure sets out a clear, transparent, and fair process for the handling of complaints from external clients or third parties who are dissatisfied with the service provided.<\/p>\n<p style=\"text-align: justify;\">This procedure is designed to resolve complaints promptly and professionally, in accordance with principles of fairness, accountability, and transparency.<\/p>\n<h3>Scope:<\/h3>\n<p style=\"text-align: justify;\">This procedure applies to:<\/p>\n<ul style=\"text-align: justify;\">\n<li>All external clients of <strong>MRMC QS<\/strong><\/li>\n<li>Third parties directly affected by <strong>MRMC QS<\/strong>\u2019s professional services<\/li>\n<\/ul>\n<p style=\"text-align: justify;\">This procedure does not replace any contractual dispute resolution mechanisms but operates alongside them.<\/p>\n<h3>Definition of a Complaint:<\/h3>\n<p style=\"text-align: justify;\">A complaint is defined as an expression of dissatisfaction, whether written or verbal, relating to the services provided by MRMC QS, where a response or resolution is expected.<\/p>\n<p style=\"text-align: justify;\"><strong>Stage 1 ~ Informal Resolution<\/strong><\/p>\n<p style=\"text-align: justify;\">MRMC QS encourages complaints to be raised as early as possible to allow for prompt resolution.<\/p>\n<ul style=\"text-align: justify;\">\n<li>Complaints should first be sent to the MRMC QS\u00a0primary contact person.<\/li>\n<li>The matter will be reviewed and responded to within 7 working days.<\/li>\n<li>Every reasonable effort will be made to resolve the issue informally through discussion and clarification.<\/li>\n<\/ul>\n<p style=\"text-align: justify;\">If the complainant is satisfied, the matter will be considered closed.<\/p>\n<p style=\"text-align: justify;\"><strong>Stage 2 ~ Formal Complaint<\/strong><\/p>\n<p style=\"text-align: justify;\">If the complaint is not resolved at Stage 1, the complainant may submit a formal complaint in writing.<\/p>\n<p style=\"text-align: justify;\">Formal complaints should be addressed to:<\/p>\n<p style=\"text-align: justify;\">David McDonald<\/p>\n<p style=\"text-align: justify;\">General Director<br \/>MRMC QS Company Limited<\/p>\n<p style=\"text-align: justify;\">No. 1B, Street 30, An Khanh Ward,<\/p>\n<p style=\"text-align: justify;\">Ho Chi Minh City, Vietnam<br \/>Email: david@mrmc-qs.com.vn<\/p>\n<p style=\"text-align: justify;\">The complaint should include:<\/p>\n<ul style=\"text-align: justify;\">\n<li>Name and contact details of the complainant<\/li>\n<li>Project name (if applicable)<\/li>\n<li>Clear description of the complaint<\/li>\n<li>Relevant dates, documents, or supporting information<\/li>\n<li>Process:<\/li>\n<li>Written acknowledgement within 5 working days<\/li>\n<li>Independent internal review by the General Director (or a senior representative not directly involved in the matter)<\/li>\n<li>A written response issued within 15 working days, outlining findings and any proposed resolution<\/li>\n<\/ul>\n<p style=\"text-align: justify;\"><strong>Stage 3 ~ Independent Review (If Required)<\/strong><\/p>\n<p style=\"text-align: justify;\">If the complainant remains dissatisfied following Stage 2, MRMC QS will offer the option of an independent review.<\/p>\n<ul style=\"text-align: justify;\">\n<li>An independent professional or body acceptable to both parties may be appointed. In conjunction with RICS regulations our preference for Alternative Dispute Resolution (ADR) would be;<\/li>\n<\/ul>\n<p style=\"text-align: justify;\"><strong>Singapore International Arbitration Centre (SIAC)<\/strong><br \/>32 Maxwell Road, #02-01 Maxwell Chambers, Singapore 069115, Singapore<br \/>Tel: <a href=\"tel:+65 6221 8833\">+65 6221 8833<\/a><br \/>Email: <a href=\"mailto:corpcomms@siac.org.sg\">corpcomms@siac.org.sg<\/a><br \/>Website: <a href=\"https:\/\/www.siac.org.sg\" target=\"_blank\" rel=\"noopener\">www.siac.org.sg<\/a><\/p>\n<ul style=\"text-align: justify;\">\n<li>Any costs associated with independent review will be agreed in advance<\/li>\n<li>The outcome of the review will be communicated in writing<\/li>\n<\/ul>\n<h3>Confidentiality<\/h3>\n<p style=\"text-align: justify;\">All complaints will be handled confidentially and in accordance with applicable data protection and professional obligations. Information will only be shared with those directly involved in the review and resolution process.<\/p>\n<h3>Record Keeping<\/h3>\n<p style=\"text-align: justify;\"><strong>MRMC QS<\/strong> will maintain a register of complaints, including:<\/p>\n<ul style=\"text-align: justify;\">\n<li>Nature of complaint<\/li>\n<li>Actions taken<\/li>\n<li>Timeframes<\/li>\n<li>Outcome<\/li>\n<\/ul>\n<p style=\"text-align: justify;\">Records are retained for monitoring, learning, and continuous improvement purposes.<\/p>\n<h3>Continuous Improvement<\/h3>\n<p style=\"text-align: justify;\">Complaints are viewed as an opportunity to improve service quality. <strong>MRMC QS<\/strong> will review complaint outcomes to identify trends, training needs, and process improvements.<\/p>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n\t\t<\/div>\n\n\t\t\n<style>\n#section_1159154951 {\n  padding-top: 50px;\n  padding-bottom: 50px;\n  background-color: rgb(229, 229, 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